I have this one in my F-150 and I love it. I browse the internet, I can look at my ring cameras, adjust the thermostat at my house on the way home, look in my Samsung family hub fridge to see if i need to go to the grocery store and play around with random apps. Sucks that you’ve had a bad experience. Hoped you found a better radio!

They definitely have quality control issues. For my Cadillac, the first one I received the screen burned out on day one... literally...it smoked. They repaired it, it burned out again. They sent me a brand new unit and it's been working great so far. As for customer service I've had a great experience with them. If you go to "more"->"request tech support" they will call you and go through issues you have. May be a new thing they setup since your experience.

You obviously didn’t know how to install it correctly because mine works absolutely flawlessly and perfect. We love it 360 camera. Everything works perfect. I totally recommend it and I’m not no salesman for this place. I bought one just like you.

Did you have to undo the harness and wires?

I got one from AutoTec couple months ago and it works perfect on my truck. my truck comes with sync 3 and the one I got is the 14.4 model.

I just bought one off of Amazon.. hope that helps the customer service . Im still trying to figure out if i can use my xm on these and do i have to have a sim card or can i blietooth to ot and have all my apps and stuff

Thanks. Saved me from making this mistake.

Damn. Wish I had seen this before I bought it. I just installed the 4Runner huge 16 inch display radio and it's glitchy as hell. Navigation sometimes works, sometimes doesn't. Audio for navigation gets chopped off so you miss half of what Google maps is trying to tell you. Like, "in 400 yards, turn right.". All you hear is "...ards turn right". Sometimes it doesn't even know where I am.